<div class="gmail_quote">Hi All,</div><div class="gmail_quote"><br></div><div class="gmail_quote">Would it be possible to drop Google Wallet in favor of a service that actually works and provides minimal support?<div><br></div>
<div>My Credit Union placed a fraud alert on the transaction last week (I'm in the US, and the purchase was in the UK). I cleared the block last week, but Google Wallet did not try to re-process the transaction.</div>
<div><br></div><div>I attempted to email Google Wallet asking them to resubmit the charge since there was nothing to update in the account. Every email bounced - even the stuff that *must* be up to date per ICANN rules and regulations. For completeness, here is the list of addresses I tried:</div>
<div><span style="white-space:pre-wrap"><br></span></div><div> <span style="white-space:pre-wrap"> * </span><a href="mailto:support@google.com" target="_blank" style="white-space:pre-wrap">support@google.com</a></div><div>
<span style="white-space:pre-wrap"> * </span><span style="white-space:pre-wrap"><a href="mailto:support@wallet.google.com" target="_blank">support@wallet.google.com</a></span></div>
<div><span style="white-space:pre-wrap"> * </span><span style="white-space:pre-wrap"><a href="mailto:sales@google.com" target="_blank">sales@google.com</a></span></div><div><span style="white-space:pre-wrap"> * </span><span style="white-space:pre-wrap"><a href="mailto:sales@wallet.google.com" target="_blank">sales@wallet.google.com</a></span></div>
<div><span style="white-space:pre-wrap"> * </span><span style="white-space:pre-wrap"><a href="mailto:contact-admin@google.com" target="_blank">contact-admin@google.com</a> (WHOIS)</span></div><div><span style="white-space:pre-wrap"> * </span><span style="white-space:pre-wrap"><a href="mailto:dns-admin@google.com" target="_blank">dns-admin@google.com</a></span><span style="white-space:pre-wrap"> (WHOIS)</span></div>
<div><span style="white-space:pre-wrap"> * </span><span style="white-space:pre-wrap"><a href="mailto:contact-admin@wallet.google.com" target="_blank">contact-admin@wallet.google.com</a></span><span style="white-space:pre-wrap"> (WHOIS)</span></div>
<div><span style="white-space:pre-wrap"> * </span><span style="white-space:pre-wrap"><a href="mailto:dns-admin@wallet.google.com" target="_blank">dns-admin@wallet.google.com</a> </span><span style="white-space:pre-wrap">(WHOIS)</span></div>
<div><br></div><div>> "because you still haven't updated your credit card information"</div><div>This is total bullshit. Nothing needs to be updated.</div><div><br></div><div>F**k Google Wallet and their shitty service.</div>
<div><br></div><div>Jeffrey Walton</div><div>Baltimore, MD, US<br><br><div class="gmail_quote">---------- Forwarded message ----------<br>From: <b class="gmail_sendername">Google Wallet</b> <span dir="ltr"><<a href="mailto:noreply@wallet.google.com" target="_blank">noreply@wallet.google.com</a>></span><br>
Date: Tue, Jan 22, 2013 at 3:09 PM<br>Subject: Your order from Simtec Electronics has been cancelled<br>To: <a href="mailto:noloader@gmail.com" target="_blank">noloader@gmail.com</a><br><br><br><br>
<table width="100%" border="0" cellspacing="0" cellpadding="0"><tbody><tr valign="top"><td align="left" valign="top" style="border-bottom:none"><img border="0" alt="Google Wallet"></td>
<td style="width:1%;border-bottom:none"><table width="100%" align="right" border="0" cellpadding="2" cellspacing="0"><tbody><tr valign="top"><td><table width="100%" border="0" cellpadding="4" cellspacing="0" bgcolor="#ffffff">
<tbody><tr valign="top"><td width="33%" valign="top"><table align="left" border="0" cellpadding="0" cellspacing="0" style="width:200px"><tbody><tr valign="top"><td style="font-size:83%;font-weight:bold">Purchased from:</td>
</tr>
<tr valign="top"><td style="font-size:83%">Simtec Electronics
<br> 130 Hesketh Lane
<br> Tarleton
<br> LANCASHIRE
<br> PR4 6AS
<br> UNITED KINGDOM
<br>
<span style="white-space:nowrap">01772 978010</span><br>
<a href="http://www.simtec.co.uk" target="_blank">http://www.simtec.co.uk</a></td></tr></tbody></table></td>
<td width="1%" valign="top"> </td>
<td width="33%" valign="top"><table align="right" border="0" cellpadding="0" cellspacing="0" style="width:200px"><tbody><tr valign="top"><td style="font-size:83%;font-weight:bold">Ship to:</td></tr>
<tr valign="top"><td style="font-size:83%">XXXXXXXX <br> XXXXXXXX<br><span style="font-size:83%;background-color:transparent">XXXXXXXX <br></span>UNITED STATES
<br>
</td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table>
<b>Hello XXXXXXXX</b>,<br>
<br>
Sorry, because you still haven't updated your credit card information, your order from Simtec Electronics has been cancelled. If you'd like to place another order, you must review and update your credit card information in your Google Wallet Account first.<br>
<br>
<table width="100%" border="0" cellpadding="0" cellspacing="0"><tbody><tr><td><table width="100%" border="0" cellpadding="2" cellspacing="0" style="background-color:#f5f5f5"><tbody><tr><td style="font-size:83%"> Order date: <b>Jan 15, 2013 2:54 PM EST</b>
<br>
Google order number: <b>625845084237003</b>
</td>
<td style="padding-right:15px" align="right" nowrap></td></tr></tbody></table></td></tr>
<tr><td><table width="100%" border="0" cellpadding="4" cellspacing="0" style="border:1px solid #f5f5f5"><tbody><tr valign="top" style="margin-right:15px;margin-left:5px"><td colspan="10" nowrap style="font-size:83%;border-bottom:1px solid #f5f5f5;font-weight:bold;color:#222;width:10%;text-align:left;padding-right:1em">
<b>Shipping Status</b> </td>
<td colspan="5" nowrap style="font-size:83%;border-bottom:1px solid #f5f5f5;font-weight:bold;color:#222;width:5%;text-align:center"> <b>Qty</b> </td>
<td colspan="75" style="font-size:83%;border-bottom:1px solid #f5f5f5;font-weight:bold;color:#222;width:75%;text-align:left"><b>Item</b></td>
<td colspan="5" style="font-size:83%;border-bottom:1px solid #f5f5f5;font-weight:bold;color:#222;width:5%;text-align:right;padding-right:1em"> <b>Price</b></td>
<td colspan="5" style="font-size:83%;border-bottom:1px solid #f5f5f5;font-weight:bold;color:#222;width:5%"> </td></tr><tr valign="top" style="margin-right:15px;margin-left:5px"><td colspan="10" align="left" style="font-family:Arial,Sans-Serif;font-size:83%;border-bottom:1px solid #e5ecf9;width:10%">
<b>Not yet shipped</b></td>
<td colspan="5" align="center" style="font-family:Arial,Sans-Serif;font-size:83%;border-bottom:1px solid #e5ecf9;width:5%"> 1</td>
<td colspan="75" align="left" style="font-family:Arial,Sans-Serif;font-size:83%;border-bottom:1px solid #e5ecf9;width:75%"><b><span style="font-weight:bold;color:#222">Single retail Entropy Key</span></b>
-
<span style="color:#666666">A single Entropy Key, in case with driver CD</span>
</td>
<td colspan="5" style="font-family:Arial,Sans-Serif;font-size:83%;border-bottom:1px solid #e5ecf9;width:5%;text-align:right;padding-right:1em">£36.00</td>
<td colspan="5" align="right" style="font-family:Arial,Sans-Serif;font-size:83%;border-bottom:1px solid #e5ecf9;width:5%"> </td></tr><tr valign="top" style="margin-right:15px;margin-left:5px"><td colspan="90" style="font-size:83%;border-bottom:1px solid #f5f5f5;width:90%;text-align:right">
Shipping & Handling (Worldwide Signed-For) :</td>
<td colspan="5" style="font-size:83%;border-bottom:1px solid #f5f5f5;width:5%;text-align:right;padding-right:1em">£6.00</td>
<td colspan="5" style="font-size:83%;border-bottom:1px solid #f5f5f5;width:5%"> </td></tr><tr valign="top" style="margin-right:15px;margin-left:5px"><td colspan="90" style="font-size:83%;border-bottom:1px solid #f5f5f5;text-align:right;vertical-align:text-top">
Total :</td>
<td colspan="5" style="font-size:83%;border-bottom:1px solid #f5f5f5;width:5%;text-align:right;white-space:nowrap;padding-right:1em">£42.00</td>
<td colspan="5" style="font-size:83%;border-bottom:1px solid #f5f5f5;width:5%"> </td></tr>
<tr style="background-color:#f5f5f5"><td colspan="100" style="font-weight:bold;font-size:105%;width:100%;text-align:right;padding-right:0.8em">Order cancelled - Your card was not charged</td></tr></tbody></table></td></tr>
</tbody></table>
<br>
<span style="white-space:nowrap"> <a href="https://checkout.google.com/view/receipt?t=625845084237003" target="_blank"> Check the status of this order</a> anytime in your Google Wallet Account.</span><br><br>
<span style="white-space:nowrap">Have questions about this order? <a href="https://checkout.google.com/contactSeller?t=625845084237003" target="_blank"> Contact Simtec Electronics</a></span><br><br>
<p></p><div style="padding:2px;border-top:1px solid #3366cc"><center><font color="#676767" size="-2"><br>
Need help? Visit the <a href="https://support.google.com/wallet?hl=en_US" target="_blank">Google Wallet help center</a>.
Please do not reply to this message.
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