Fwd: Your order from Simtec Electronics has been cancelled

Jeffrey Walton noloader at gmail.com
Tue Jan 22 21:21:30 GMT 2013

Hi All,

Would it be possible to drop Google Wallet in favor of a service that
actually works and provides minimal support?

My Credit Union placed a fraud alert on the transaction last week (I'm in
the US, and the purchase was in the UK). I cleared the block last week, but
Google Wallet did not try to re-process the transaction.

I attempted to email Google Wallet asking them to resubmit the charge since
there was nothing to update in the account. Every email bounced - even the
stuff that *must* be up to date per ICANN rules and regulations. For
completeness, here is the list of addresses I tried:

 * support at google.com
* support at wallet.google.com
 * sales at google.com
* sales at wallet.google.com
 * contact-admin at google.com (WHOIS)
* dns-admin at google.com (WHOIS)
 * contact-admin at wallet.google.com (WHOIS)
 * dns-admin at wallet.google.com (WHOIS)

> "because you still haven't updated your credit card information"
This is total bullshit. Nothing needs to be updated.

F**k Google Wallet and their shitty service.

Jeffrey Walton
Baltimore, MD, US

---------- Forwarded message ----------
From: Google Wallet <noreply at wallet.google.com>
Date: Tue, Jan 22, 2013 at 3:09 PM
Subject: Your order from Simtec Electronics has been cancelled
To: noloader at gmail.com

[image: Google Wallet] Purchased from: Simtec Electronics
130 Hesketh Lane
01772 978010
http://www.simtec.co.uk   Ship to: XXXXXXXX
 *Hello XXXXXXXX*,

Sorry, because you still haven't updated your credit card information, your
order from Simtec Electronics has been cancelled. If you'd like to place
another order, you must review and update your credit card information in
your Google Wallet Account first.

 Order date: *Jan 15, 2013 2:54 PM EST*
 Google order number: *625845084237003*   *Shipping Status*   *Qty*  *Item*
  *Price*     *Not yet shipped*  1 *Single retail Entropy Key*  -  A single
Entropy Key, in case with driver CD £36.00   Shipping & Handling
(Worldwide Signed-For) :
£6.00   Total : £42.00   Order cancelled - Your card was not charged
 Check the status of this
in your Google Wallet Account.

Have questions about this order? Contact Simtec

Need help? Visit the Google Wallet help
Please do not reply to this message.

©2013 Google
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